Terms & Conditions

Please read these Terms and Conditions carefully before using this Website and registering as a Member. If you have any questions relating to this Website or the Terms and Conditions, please check our FAQs, or contact our 24/7 Customer Support team (their contact details can be found here). By using this Website you indicate your acceptance of the Terms and Conditions set out below.

You should also read our Privacy Policy, which can be found here.

These Terms and Conditions were last published on 25/04/2022, and supersede any previous terms and conditions.

INTRODUCTION

This document and the documents referred to in it (together, referred to as the “Terms and Conditions” or “Terms”) are the legal agreement on which you may make use of Grace Media (Gibraltar)Limited’s products and services (collectively “Our Services” or “Services”).

Our Services include;

• All products, including our games (“Games”), websites (“Sites”), mobile and device apps (“Apps”) which are labelled as “Provided by Grace Media” or “Grace Media Provided”;
• Any other products, including games, available through Grace Media’s Sites and Apps; and
• Your Grace Media account (“Account”), through which you can access our Services.

By using any of our Services, you accept these Terms and confirm that you agree to abide by them. If you do not accept and agree to abide by these Terms, you should not use any of our Services. These Terms apply regardless of whether the Services are accessed by desktop browser, mobile device, tablet device or any other device.

Please note that we can amend these terms and conditions at any time. We recommend that you revisit and read these Terms and Conditions regularly, as they govern your use of the Website. Our gambling licence requires us to notify you if we make material changes to these Terms and Conditions. When we make material changes to them we will post a notice on the Website and such changes will only come into force fourteen (14) days after the date of such notification. If you do not agree to those changes, please do not continue to use the Website. You are free to close your Member account at any time, including within such fourteen (14) day period.

Where we make any change to these Terms, we will notify you by email and ask you to confirm your acceptance and understanding the next time you log-in to one of our sites. If you provide us with any such confirmation, or continue to use our Services after we have notified you in accordance with this paragraph then we will continue to provide our Services on the basis of the new Terms. Your continued use of the Website constitutes ongoing acceptance of these Terms and Conditions and the documents referred to in these Terms and Conditions as they are updated from time to time.

If any change is unacceptable to you, then you should cease using our Services and close your Account with us. In addition to this document, your activity on our Services shall also be governed by:

• our Privacy Policy;
• any terms, conditions and rules of any special offers, promotions or bonuses which may be offered as part of our Services;
• our Safer Gambling policy;
• the rules of each Game (“Game Rules”) which are accessible within every Game.

If there are any Terms which are unclear or which you do not understand, please contact our Customer Support team.

OPERATING & REGULATORY INFORMATION

1. Grace Media (Gibraltar) Limited is licensed and regulated by the UK Gambling Commission (Licence no. 57869) for customers based in the United Kingdom. For more information please visit www.gamblingcommission.gov.uk

OPENING YOUR ACCOUNT

1. You may browse our Sites and Apps without opening an account, but if you want to start using our Services you will be required to register and open an account with us by applying for an Account with us you declare that:

   • you are at least 18 years old;
   • you have legal capacity and authority to enter into these Terms and Conditions;
   • you are opening the Account for your own use, and not for the use of anyone else;
   • your Account will be personal to you and may not be transferred to a third party;
   • the information provided on the registration form is correct, including your name, date of birth, postal and email addresses, and any other information used to authenticate your identity;
   • you understand that by using our Services there is a risk of losing money and you accept full responsibility for such losses;
   • have a valid bank account, credit or debit card or alternative payment method that is approved by us that is registered to an address in a territory from which we accept users from time to time;
   • you have authority to make any payments to us in order to use our Services and will at all times act in good faith in relation to those payments
   • comply with these Terms and Conditions at all times in relation to your use of the Website.
   • you are responsible for complying with all applicable local and national laws, including gambling laws, and will not access our Services from any jurisdiction in which it would be illegal to do so.
   • You are not an officer, director, employee, consultant, or agent of ours of any subsidiary or affiliate company, including any suppliers or vendors. You are also not a spouse, partner, parent, child, or sibling of anyone who is previously mentioned in this category
   • You are not self-excluded from any other Grace Media site and you are not registered with the self-exclusion service provided by the National Online Self Exclusion Scheme Limited (“GAMSTOP”);
   • You have not previously had an account closed by us for any reason, other than it by reason of it being an account which was closed on your request, or a dormant account.
   • We only accept wagers (which shall include bets and amounts staked) or play from persons located in United Kingdom (the “Permitted Jurisdiction”). These locations may change from time to time and may not be exhaustive.
   • Our site is intended only for the use of customers where participation in online gambling activity is permitted in accordance with the governing legislation in your jurisdiction. Any such unauthorised usage will result in your transactions being voided and no winnings being paid.

DECLINED APPLICATIONS

ACCOUNT SECURITY

VERIFYING YOUR ACCOUNT

KEEPING YOUR DETAILS UP TO DATE

ANTI-MONEY LAUNDERING

1. In addition to the age and identity verification requirements and as part of our compliance with EU anti-money laundering directives, we may at any time (including, but not limited to, certain stages of your account registration) ask you for additional details including documentation which may be needed to verify your identity and address as well as to confirm proof of ownership for any payment methods and funds used to deposit or withdraw funds. We may suspend transactions on your account until such verification checks are passed.

2. It is unlawful to deposit, or attempt to deposit, funds obtained from criminal, illegal or fraudulent activities into your account.

3. We are required to monitor any unusual or suspicious transactions of any size and report suspicious transactions and fraudulent activity to the appropriate Regulator, and we may report such activity to the police or relevant authorities.

YOUR INFORMATION

1. All your personal information is protected by us under the terms of the Privacy Policy. If you would like more information about how we handle your personal information, please consult our Privacy Policy or contact us through our Customer Support Team.

YOUR FUNDS – DEPOSITS AND WITHDRAWALS

1. Before you can play the Games you must deposit funds into your Account by using one of the methods set out in the 'Deposit Funds' section of our Sites or Apps (as applicable).
2. Funds deposited with us in your Account will be billed as Grace Media (Gibraltar) Limited on your statements.
3. We reserve the right to refuse any type of payment method for any reason, regardless of whether previous payments have been processed to or from a particular payment method, or if that payment method is usually accepted in respect of any customer.
4. In relation to deposits and withdrawals of funds into and from your Account, you acknowledge that you shall only use a payment method that is valid, legal and belongs to you.
5. We prohibit the use of company payment methods and void any winnings stemming from deposits made with a company payment method or payment method not in your name.
6. You must not make or attempt to make any chargebacks, and/or deny or reverse any payment that you have made and you will reimburse us for any chargebacks, denial or reversal of payments you make and any resulting loss suffered by us. If we are notified of, or become aware of, any suspected or fraudulent payment (including, but not limited to, use of any stolen credit cards) or any other fraudulent activity (including, but not limited to, any chargeback or other reversal of a payment), we may suspend or close your account, reverse any withdrawal made and recover any winnings.
7. You are not entitled to play a Game unless you have sufficient funds in your Account to do so.
8. If you win a prize in one of our Games, the prize will be added to the balance of your Account. Payment of any prize may be subject to the successful completion of our verification processes (including, but not limited to, checking your identity (as outlined in the ‘Verifying Your Account’ section above), checking gameplay for errors and checking for any breaches of these Terms). Any progressive jackpot winnings should be validated within 30 days. Grace Media reserves the right to process payment of Jackpot amounts over £10,000 by Bank Transfer.
9. Our minimum deposit amount is £10. Withdrawals of less than £30 are subject to a £1.50 processing fee. The minimum withdrawal amount will not apply if you are closing your Account.
10. Your Account is not a banking facility. Money deposited in your Account will not earn any interest.
11. Any withdrawal of funds from your Account will, in the first instance, be made to the payment method used to deposit those funds. However, based on internal risk decisions, we reserve the right to process any payments as a cheque and are not obliged to provide a reason for doing so.
12. It is your responsibility to submit the correct bank account details for payment of withdrawals. We cannot repay payments made by us to another account due to incorrect account details provided by you. If a payment is unsuccessful and returned to us by our bank payment processor, we will investigate such payment, notify you and request corrected bank account details. Such unsuccessful payments will only be credited to your corrected account details once we have been notified by our bank payment processor that the payment has been successfully retrieved.
13. If you owe us money for any reason, we shall be entitled to set-off any such amount before making any payments or returning any money to you.
14. Please be advised that the amount staked by you is immediately deducted from your Account once you place the bet. Therefore, it is your responsibility to ensure that all aspects of your bet are as you intended. We will not provide refunds, returns of monies, or cancellation of the requested bet, except in the event of a proven Error
15. We do not provide any credit.
16. You are fully responsible for all taxes, fees and other costs incidental to and arising from your use of our Services.

SEGREGATION OF FUNDS

1. Please note that all Customer funds (including yours) will be held in separate bank accounts from our corporate funds, but they would form part of the assets of the business in the event of insolvency. This meets the Gambling Commission’s minimum requirements for the segregation of customer funds with a rating of: Not Protected. For further information, please visit https://www.gamblingcommission.gov.uk/public-and-players/guide/page/what-it-means-if-your-money-is-not-protected

CLOSING ACCOUNTS

CLOSING YOUR ACCOUNT

1. You can request to close your Account at any time by contacting our customer support team, or you can request to close your Account via your Account page. If you wish to close your account, you have the option to reopen it on request at any point in time. It should be noted that an account 'closure' is NOT a responsible gaming tool and is NOT a self-exclusion. If you wish to block access to the website for reasons relating to Safer Gambling you must use the “Cooling-off” or “Self-Exclude” options, which can be applied at any time via our Safer Gambling page.

2. Closure requests via email can take up to 72 hours to implement. You accept that you shall remain responsible for any activity on your account between advising us of your notification and the closure of your account by us.

INACTIVE ACCOUNTS

1. Your Account may be deemed inactive if you fail to place a deposit or bet or make a withdrawal during a continuous 12-month period. Following 12 months of continuous inactivity, we will send a reminder to the you via the email address saved in your Account. Upon receipt of this reminder, you will have 30 days to log into your Account and make a deposit, withdrawal or a bet.

2. If no deposit, withdrawal or bet is made within this 30-day period, we will attempt to refund any remaining Account balance (cash element only) to the last payment method used by you. If a refund has not been possible for any reason, then your funds will be removed from your account. These funds can be reclaimed by you at any time.

DUPLICATE ACCOUNTS

1. You agree to have only one Account per brand with us. You are not allowed to have multiple accounts with different email addresses, and/or different names. If, in our opinion, you have more than one Account (“Duplicate Account(s)”), we may elect at any time to:

   • close all your Accounts (including Duplicate Accounts); or
   • allow you to keep the first Account opened by you and close all Duplicate Accounts; or
   • keep a Duplicate Account which has the most recently verified account information on it and close all other Accounts opened by you.

    

   We shall be entitled to close or suspend Your Account immediately if:

   • you become bankrupt;
   • we consider that you have used our Website or Services in a fraudulent manner or for illegal and/or unlawful or improper purposes;
   • we consider that you have used our Website or Services in an unfair manner, have deliberately cheated, colluded, manipulated the software, exploited a loophole or other technical form of abuse or behaviour which may constitute deliberate cheating or taken unfair advantage of us or any of our other customers;
   • Your Account is being used for the benefit of a third party;
   • we consider that it is a Duplicate Account;
   • we are requested to do so by the police, or any regulatory authority or a court of law;
   • we consider that any of the events referred to above may have occurred or are likely to occur;
   • Your Account is deemed to be dormant and your Deposit Balance is, or reaches zero;

    

   If we close Your Account for any of the reasons set out in (a) to (g) inclusive above, then

   • we reserve the right to void and/or forfeit all winnings, bonuses, bonus spins and winnings associated with any bonuses and/or bonus spins in the closed;
   • we reserve the right to void all bets placed using deposited funds in the closed Account, and to refund or retain your deposits (less the sum of any winnings already withdrawn from any of the Accounts being closed and subject to and in accordance with these Terms).

USING OUR SERVICES

1. You may use our Services for lawful purposes only. You may not use our Services:

   • if you breach the Terms and Conditions or our policies;
   • in any way that breaches any applicable local, national or international law or regulation;
   • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect, including the use of a stolen, cloned or otherwise unauthorised debit card, as a source of funds;
   • for the purpose of money laundering (including where this is linked to terrorist funding);
   • for abuse of our bonus or promotional offers
   • for the purpose of harming or attempting to harm minors in any way; or
   • to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
   • to infringe or attempt to infringe the privacy of another user of our Service; or
   • to take any action to manipulate artificially our Games, feedback and/or ratings systems for whatever purpose.

    

   The following activities are also forbidden and constitute a material breach of these Terms:

   • Sharing account credentials or joint use with other players or entities and colluding with other third parties, as described below;
   • taking unfair advantage or influence (commonly known as cheating), including the exploitation of a fault, loophole or error in our software or the use of automated players (sometimes known as 'bots');

    

   For the purpose of these Terms, collusion shall mean, conspiring to work with other players in a group of two (2) or more persons in order to take advantage of a perceived weakness or mathematical flaw in our Services for the purpose of gaining an unfair advantage. In the event that we find any individuals to be colluding, we reserve the right to terminate their Accounts and withhold any funds in those Accounts. We use the following types of information to link player accounts:

   • IP address;
   • Device ID;
   • Play style, choice of games or abuse of a specific facet of a game or group of games;
   • Significant links found between individuals through open-source information such as social media profiles and company records, or other investigative techniques;

    

   You agree:

   • not to reproduce, duplicate, copy or re-sell any part of our Services, including but not limited to any of our Intellectual Property, in contravention of the provisions of these Terms and Conditions;
   • not to access without authority, interfere with, modify, reverse-engineer, damage or disrupt:
   • any part of our Services;
   • any equipment or network on which our Services are stored;
   • any software used in the provision of our Services; or
   • any equipment or network or software owned or used by any third party, including any software you may need to download to make use of our Service;
   • not to misuse our Services in any way;
   • not do anything which hinders or affects the performance of our Services;
   • not to take any action to conceal or disguise the IP address of the computer you are using to access our Services.

    

   We reserve the right to withhold the return of funds and/or close your Account if:

   • you have been involved in any fraudulent or dishonest activity or have breached the Terms and Conditions;
   • the applicable funds have been incorrectly credited to your Account, credited in error, or are winnings from bets using funds incorrectly credited or credited in error; or
   • we are required to do so by law or to comply with the instructions of any competent court or governmental, regulatory or enforcement authority (wherever based).

    

   We reserve the right to withdraw or amend our Services without notice.

   We update our Services regularly, and may change the content at any time. If the need arises, we may suspend access to our Services, or close our Sites and/or Apps indefinitely (in which case you will remain entitled to the balance in your Account, subject to and in accordance with these Terms).

SAFER GAMBLING

1. As part of our commitment to Responsible Gaming we provide you with the ability to control and limit your spending, options to temporarily cool off access to your account and an option to self-exclude and close your account for a set period of time. For more details on how you can control your gambling please visit the Responsible Gaming link in the My Account section of the Website.

   The facilities to help you control your gambling activity such as: Session Limits, Deposit limits, Cooling-off, Self-Exclusion and Transaction History are each explained below.

   Session Limit:

   This feature assists you in managing your gameplay session length and is available in the through your Account. When enabling the Session Limit feature you acknowledge that we are not required to close or self-exclude your Account or prevent you from using our Services as a result of you using the feature.

   Deposit Limits:

   This feature allows you to limit the amount of money that you are able to deposit into your Account on a daily, weekly or monthly basis.

   Where two deposit limits conflict with each other, the lower limit shall take precedence. For example, if you have a weekly limit of £20 and a monthly limit of £30, and deposit £20 in one week, you will be unable to deposit £20 the next week as this transaction would breach the £30 monthly limit. Deposit limits are calculated on a continually rolling period, rather than resetting to £Nil at the end of any calendar day, week, or month.

   We also may, on occasion, set deposit limits to your account to support our Safer Gambling policy and limit your potential losses in any monthly period.

   Cooling-off:

   This facility allows you to set a cooling-off period of between 24 hours and 6 weeks. During this ‘cooling-off’ period, you will not be able to open your Account.

   On confirming the cool off period your account will be immediately suspended and it will not be possible to login to your account until the selected duration has expired. Please note that when you select a cool off period it will apply to the account that you are logged into at the time, and will apply to all accounts on the network. It is not possible for us to override or remove any cool off period once set. Any balances and any advance Wagers (including, but not limited to, pre-purchased bingo tickets) that you have placed will remain and any winnings will be credited to your account. You can only access your winnings after the cool off period has expired. Where you have confirmed the cool off, all future Wagers, pre-purchased bingo tickets cannot be cancelled but you will not be able to access them during the cool off period. We will take all reasonable precautions to ensure you are not able to gamble during the cool off period but, provided we have taken all reasonable precautions, we are not liable to you if you circumvent our procedures.

   Self-Exclusion:

   This facility allows you to set a self-exclusion period with a minimum period of 6 months and a maximum period of 5 years. The self-exclusion will be applied across all our Services. You will not be able to open your Account while there is an active self-exclusion period in place.

   Where you have confirmed the Self-Exclusion period, all pre-purchased bingo tickets cannot be cancelled and you will not be able to access them during the Self-Exclusion period. We will take all reasonable precautions to ensure you are not able to gamble during the Self-Exclusion period but, provided we have taken all reasonable precautions, we are not liable to you if you circumvent our procedures.

   We will take all reasonable steps to ensure that whilst you are self-excluded you do not receive any marketing material from us.

   If you would like to re-activate your Account after the self-exclusion period has ended, you may recommence gambling by contacting our Customer Support team by emailing our Customer Support team stating that you wish to have your Account restored. A cooling off period of 24 hours will be applied to your Account before it will be restored. Once the 24-hour cooling off period has elapsed, you must provide a second confirmation that you still wish your Account to be restored. We retain the option to give you a phone call prior to reactivating to your account for the purpose of making sure that proceeding with the reopening is suitable for yourself and your individual circumstances. Where we choose not to reopen an account after a self-exclusion period, this decision is irreversible and not subject to any right of appeal.

   You accept that we have no responsibility or liability to you where you circumvent our systems and safeguards in order to continue gambling after you have requested to be self-excluded, or requested a cooling off period, in circumstances that are beyond our reasonable control. If you do not choose to update us with any changes to your personal information and you manage to open new accounts with us, we will not be held liable to you for your subsequent decisions to gamble. For example, if you open a new Account using a different name, email, mobile phone number or address. Any winnings will be retained by us upon detection and all transactions will be made void.

   You acknowledge that if you elect to self-exclude you are not permitted to open or use a account that is operated by any company on the Grace Media (Gibraltar) Limited network. If you circumvent the measures that we (or another self-exclusion service such as GAMSTOP) have in place to exclude you and deposit into a account after having elected to self-exclude, all Wagers and winnings made during such time will be void and, subject to our other rights and obligations under these Terms and Conditions, we may refund any amounts that you have deposited during such time to you.

   We take responsible gaming very seriously and may, in addition to the above, if we have serious concerns regarding the level of your gambling, close your account and may refund any deposit balance and winnings (if any) to you at any time.

   GAMSTOP

   In addition to the Safer Gambling tools we make available to you, the national online self-exclusion scheme GAMSTOP allows you to put controls in place to restrict your online gambling activities. By using GAMSTOP (www.gamstop.co.uk) you will be prevented from using gambling websites and apps run by companies licensed in Great Britain for a period of your choosing.

   You acknowledge that your self-exclusion using GAMSTOP is only effective if you do not circumvent the exclusion measures we or GAMSTOP have in place (including by registering additional accounts or accounts with substantially the same registration information albeit inputted in a different way) and, provided we have taken reasonable steps to ensure that whilst you are registered with GAMSTOP you cannot access our products and services, and complied with our regulatory obligations in this regard, we shall not be liable to you in respect of such circumvention.

   Breach of Self-Exclusion

   It is ultimately your own responsibility to uphold a self-exclusion, but we will use all reasonable endeavours to stop you playing on the account from which you have excluded. However, should you manage to open a new account by using different personal details of any kind, we will not be responsible for any losses you may subsequently incur as a result of your circumvention of the self-exclusion process and we reserve the right to withhold any winnings.

UNDERAGE USERS

1. You are prohibited from using our Services if you are under the legal age to gamble in your place of residence . We take our responsibility to prevent underage users from playing our Games very seriously. If we are informed or otherwise become aware that you are underage or were underage when you played any Games then your Account will be immediately suspended pending an investigation. If we are unable to confirm (to our satisfaction) that you are over the legal age to gamble in your place of residence, then we will assume that you are underage and your Account will be closed.

2. Any bets made by underage users will be void, including any winnings from those bets, and deposits will be refunded.

3. Underage gambling is an offence in many countries, including the UK. Do not allow anyone who is underage access to your Account. We advise that if your device is used by children that any information in relation to your Account is kept confidential and secure and you may wish to make use of parental control software. Whilst Grace Media (Gibraltar) Limited takes every precaution possible to ensure underage gambling cannot take place, the use of parental information remains the account holder's responsibility.

PLAYING OUR GAMES

1. You must play each Game in accordance with the applicable Game Rules, which can be found within every Game (typically in the help section).

2. We strive to ensure that Game Rules are clear and fair. If you think that any of the Game Rules are unclear or unfair, then you should not play the Game. You can contact us in this regard by email by contacting our Customer Support team.

3. Changes to the Game Rules will apply only after they have been made. The date of the last change to the Game Rules can be viewed within the help section of each Game.

USING OUR BONUSES

1. We may offer certain promotional rewards, which may include, but are not limited to free spins and bonus money from time to time. All rewards are subject to these Terms and Conditions and any other specific terms relating to the relevant reward that we publish. Failure to comply with such rules will render the applicable reward and winnings related to such reward as void.

2. We may withdraw, amend or cancel any reward scheme at our discretion at any time and without notice. If we do so, any rewards that you have opted in for or otherwise accrued, will still be valid in accordance with the terms that applied at the time of their grant or we will take such other measures as may reasonably be required to ensure that you are not otherwise disadvantaged. Other than in exceptional circumstances, we will provide notice of any withdrawal, amendment or cancellation of a reward scheme.

3. We may choose to provide additional complimentary payments, either applied directly to their account or through mechanisms such as (but not limited to) offering the facility to participate in bonus Games, schemes, via the chat facility (including, but not limited to, through interaction on chat and chat games) and through other types of games and competitions. The application of any complimentary payment to an account or the offering of bonus Games or other types of games and competitions does not place any obligation on us to make any similar payment or rewards to any other customer.

4. Where we (on reasonable evidence) consider you to be in serious breach of these Terms and Conditions, or where required to fulfil our regulatory obligations, we may withhold, withdraw, amend or cancel any complimentary payment that we may have applied directly to your Member account.

5. Each promotion comes with a set of terms and conditions attached, including minimum staking amounts and maximum conversion amounts, which you must abide by. However, where this facility is abused, we reserve the right to cancel winnings from such activity, which includes;

   • Opening multiple accounts under your identity, or that of a friend/relative/family members in order to claim a promotional offer on more than one occasion.
   • Where we link your account to activity from third-party devices or software, such as automated decision making ‘bots’ or algorithms
   • Intentionally disconnecting a gaming session in order to manipulate the site software
   • Where you have undertaken certain activities to manipulate your gameplay to complete the minimum wagering requirements in any way, which include (but are not limited to)’
   • “Low percentage” betting, for example by staking equal amounts on even number and odd numbers on roulette.
   • Regular patterns of depositing and withdrawing which are indicative of a scheme to deliberately gamble the minimum amount to withdraw the bonus amount

DISCONNECTIONS AND OTHER EVENTS BEYOND OUR CONTROL

1. Your participation in any Game may be interrupted or ended as a result of a hardware, software or network failure involving your equipment (for example, if your computer or mobile phone battery runs out or your internet connection fails). If this happens while you are placing the bet, our records will be definitive evidence of whether the bet was successfully placed before the failure occurred. If the bet was not successfully placed, then the bet will be void and your stake returned. If the bet was successfully placed, but the outcome of it was not determined before the failure and none of our Terms were breached, then:

   • if no other decision or action was required from you, then the game round will be completed, and you will be able to view the outcome the next time you access your Account; or
   • if another decision or action was required from you for, then, where practicable:
   • the next time you access your Account, you will be able to return to the position in that Game which was last recorded by us and continue to play that Game; or
   • if it is not possible for you to return to the position in that Game which was last recorded by us and continue to play that Game (except where it is a multi-player game), we may reverse the bet and refund the stake to your Account; or
   • in the case of multiplayer Games where other players continue playing, the bet will be resolved by the standard strategy described in the applicable Game Rules, unless those Game Rules do not provide for such an eventuality, in which case your stake may be forfeited.

INVOLVING OUR EQUIPMENT

1. We very occasionally have errors which affect our Services, we try our best to avoid them but it is not always possible. This section sets out how we define and deal with them.

2. Any bets or game play which is subject to an Error will be deemed void and all bets and game play cancelled.

3. Where an Error occurs, we shall take all reasonable steps to remedy the problem as soon as practicable. Where it causes a Game to be interrupted in circumstances where it cannot be restarted from exactly the same position (without detriment to you or other customers) we will take all reasonable steps to treat you in a fair manner.

4. Any monies which are credited to your Account, or paid to you as a result of an Error shall be deemed, pending resolution, to be held by you on trust for us and shall be immediately repaid to us when a demand for payment is made by us to you. Where such circumstances exist, if you have monies in your Account, we may reclaim these monies from those funds.

5. Where you have used monies (which have been credited to your Account or awarded to you as a result of an Error) to place subsequent bets on Games, we may cancel such bets and/or withhold any winnings which you may have won with such monies, and if we have paid out on any such bets or gaming activities, such amounts shall be deemed to be held by you on trust for us and shall be immediately repaid to us when a demand for payment is made by us to you.

DOWNLOADS AND LINKS

1. Where our Services contain links to other sites and resources provided by third parties (other than Games), these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

INTELLECTUAL PROPERTY RIGHTS

1. We are the owner or the licensee of all intellectual property rights in our Services. These works are protected by copyright laws and treaties around the world. All such rights are reserved.

2. You may print off one copy, and may download extracts, of any page(s) from our Sites for your personal reference.

3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

4. Our status (and that of any identified contributors) as the authors of material in our Services must always be acknowledged.

5. You must not use any part of the materials in our Services for commercial purposes; without obtaining a license to do so from us or our licensors.

6. If you print off, copy or download any part of our Sites in breach of these Terms and Conditions, your right to use our Services will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

OUR LIABILITY

1. Nothing in these Terms and Conditions shall limit our liability for death or personal injury, arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

2. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Services, or your downloading of any material posted on them or on any website linked to them where the loss or damage was not caused by our negligent act or omission.

3. For further information about your legal rights, please contact your local authority Trading Standards Department, Citizens' Advice Bureau or local equivalent.

COMPLAINTS AND DISPUTES

1. If you wish to raise any issue with the service you have received with us, please contact our Customer Support team.

2. The query will be investigated, and we will respond within 3 working days, unless it requires an extended investigation.

3. If you are not satisfied with the response you receive from our customer services team, you can ask for the complaint to be escalated to a manager or supervisor who will provide a response to you within 10 working days; updating you on your complaint.

4. If you have a complaint in relation to any of our activities which are governed by the Gambling Commission, and we are unable to resolve it with you, then you may refer the complaint to a recognized professional independent dispute resolution service. Grace Media uses eCOGRA for all such disputes; which is free of charge to you. eCOGRA is a third-party organisation offering independent adjudication in relation to betting and gaming disputes. You may submit an eCOGRA adjudication by visiting ecogra.org, or following the previous hyperlink. You can escalate a dispute for free to eCOGRA at any time, but it is recommended to be once you receive a ‘deadlock letter’ from us at the end of the internal complaint process, and within twelve months of the date when we receive your initial complaint.

5. The English courts will have jurisdiction over any claim arising from, or related to, the use of our Services.

6. These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by and construed in accordance with the law of England and Wales

THIRD PARTY RIGHTS

1. A person who is not a party to these Terms shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms.

ASSIGNMENT

1. You may not assign or transfer any of your rights or obligations under these Terms and Conditions. We may at any time and in our sole discretion assign or transfer any of our rights or obligations under these Terms and Conditions to any member of our group (which means our subsidiaries, our ultimate holding company and its subsidiaries) and/or to any third party in conjunction with the transfer of all or part of our business and assets.

SEVERANCE

1. If any provision (or part of a provision) of these Terms and Conditions is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.

2. If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.

FORCE MAJEURE

1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms where it is caused by events outside of our reasonable control, including (without limitation) any telecommunications network service failures, power failures, failures in third party computer (or other) equipment, fire, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist activity and acts of government or other competent authorities (a “Force Majeure Event”).

2. Our performance of the Services is deemed to be suspended for the period that the Force Majeure Event continues and during such time we will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event. We may also cancel all or part of the Service because of a Force Majeure Event.

YOUR CONCERNS

1. If you have any concerns, questions or comments about our Services or these Terms and Conditions, please contact us through our Customer Support team.